It’s definitely an odd rule, but that’s what makes Vrbo unique. Probably the biggest difference between Vrbo and Airbnb is that Vrbo doesn’t allow shared spaces - which means you can’t just rent a room in a house that’s currently occupied. Here’s a sneak peek of the companies I’ll be telling you about: Some of them are just like Airbnb (but without the drama) and some are fresh takes on the “Airbnb template”.

In this post, I compiled 6 of the best, most interesting Airbnb alternatives out there with better customer service.

Now, you’re looking for hotel booking alternatives. You already know about Airbnb’s slipping performance - how they’re not the company they once were. It’s questionable if the company will ever recover. Left and right, there are complaints of bad experiences with customer service and a glitchy user interface. The sector that most felt the brunt of these layoffs was customer service - and, boy, did it show.Įver since the pandemic, Airbnb has shown a steep decline in user reviews. To cut costs, Airbnb laid off a quarter of its workforce (about 1.9 thousand people). They were growing at a rapid rate and it seemed as though their brand was unstoppable.įurther aggravating the demands of a rapidly growing platform were loss of business and major threats of bankruptcy. When that happens, people get mad, and they stop using the service altogether.įor quite a while in the vacation rental industry, Airbnb was the company to beat. Well, really, who knows? We can only theorize.īut with any company that grows past a certain point, it becomes difficult to be 100% consistent with quality assurance and customer service.

So what happened to Airbnb? Why has their performance slipped so much in recent months? Now, whether this is merely a case of “bad reviews being more noticeable than good ones” is something beyond my purview - the point is, many people are unhappy with Airbnb. In addition, both the apps on the Apple Store and Google Play Store (while still retaining high ratings of 4.5+ stars) have received their fair share of negative reviews. On Better Business Bureau, about 25% of user complaints have gone unresolved, netting them 1.1 out of 5 stars. On Trustpilot, Airbnb’s ratings have fallen drastically to a mere 1.5 out of 5 stars. Lately, Airbnb’s performance has been slipping.

App similar to airbnb